Evans Hills Counselling
Counselling in Malvern – Support Through Life’s Changes
If you are feeling that something needs to change in your life and want the space to explore what and how, counselling can help. If you are looking for a counsellor in Malvern, I offer a safe, supportive space where you can reflect, understand yourself more deeply, and find a way forward.Life can bring unexpected challenges. A bereavement, redundancy, or the end of a relationship may leave you feeling lost or overwhelmed. Counselling provides the space to process these experiences and discover what they mean for your future. Sometimes the change we need comes from within – exploring identity, developing self-understanding, or re-imagining the life we want to create. Together, we can work through these transitions so you feel more confident and supported.Why Choose Counselling?I work with adults of all ages who are facing times of change or uncertainty either online UK wide or from my counselling rooms in Malvern, Worcestershire.People often come to see me for:- Bereavement counselling in Malvern – support after the loss of a loved one- Relationship counselling – coping with separation, divorce, or breakdowns in connection- Career transition counselling – navigating workplace stress or identifying new directions to explore- Counselling for anxiety and stress – managing overwhelming thoughts and emotions- Personal growth and identity counselling – exploring who you are and how you want your future to beWhether you are experiencing a sudden life event or an inner need for change, counselling can help you feel less alone and more in control.About Me – Debbie Evans, Humanistic Integrative CounsellorI am Debbie Evans, a BACP Accredited Counsellor based in Malvern. I bring warmth, understanding, and many years of experience supporting adults through life’s challenges. As a BACP registered counsellor in Worcestershire, I work integratively, which means I adapt my approach to suit your individual needs.How Counselling Can Help You Move ForwardYou decide what feels most important, and I support you in exploring it more deeply.Together, we notice patterns and potential sources of difficulty, and find strategies to help you move forward.I create a safe, respectful environment where you can talk openly about what feels painful, difficult, or stuck.I adapt my approach so that counselling feels accessible and supportive for you as an individual.The counselling I provide can provide you with the space to gain clarity, reduce stress, and build resilience for the future.AVAILABILITY
The slots which I currently have available are:
Mondays: 9am; 10:15am
Tuesdays: 9:30amI offer appointments school term time only and am unable to see students currently enrolled at the University of Worcester.Contact Me for Counselling in MalvernIf you would like to arrange an initial appointment or find out more, I would be pleased to hear from you.debbie.evans-hillscounselling@protonmail.comTaking the step to begin counselling can feel daunting, but reaching out is the first move towards change. If you are searching for a counsellor in Malvern to support you through life’s challenges, I would be glad to help.
COUNSELLING
What is counselling & how can it help?
Counselling is professional support from a qualified therapist to help you explore feelings of unhappiness, anxiety, stress, or confusion and to make sense of them. It offers:- A safe, confidential space where you can talk openly without fear of judgment or criticism, while being gently encouraged to explore new perspectives and approaches- An honest and supportive therapeutic relationship, separate from your everyday life, where you can feel free to share difficult thoughts and emotions- Time and space to reflect on your experiences, improve self-awareness, and develop a deeper understanding of yourselfWhy people seek counselling
Clients come to counselling for many reasons, including:- Life transitions and major changes- Bereavement and loss- Parenting challenges and family-related difficulties- Anxiety, depression, and low mood- Study or academic pressures, workplace stress, or career difficulties- Relationship struggles, conflict, or separation- Questions around sexual identity or gender identity- Concerns about body image, food, or emotional eating- Self-harming thoughts or behaviours- Wanting to build greater self-acceptance, self-awareness, and clarity about identityI offer both long-term counselling and short-term therapy, depending on your needs, both in person in Malvern and online UK-wide.
about me
Why I Do What I Do – and How Counselling Can Help YouWhen people come to me for counselling, it’s often because something in their life feels overwhelming, unmanageable, or simply “not working.” You may be experiencing stress, anxiety, unhappiness, or a sense of being stuck. Through counselling, we can work together to explore what is holding you back and find a way forward so you can begin living the life you truly want.There is nothing more rewarding for me than helping someone make sense of their struggles and discover new choices about how to move forward. Change isn’t always easy, but you don’t have to do it alone. As your counsellor, I will be alongside you—listening with empathy, presence, and attentiveness in a way that can be hard to find in everyday life.I am continually inspired by my clients and feel privileged to provide a safe, supportive space where people can begin to face what has been holding them back. Every client I work with is unique. I want to understand you as a person and hear your story, because being truly heard and understood is often the first step toward self-awareness and healing.In my private counselling practice (based in Malvern and online) I am passionate about giving people choice. You can decide the type and length of support that works best for you—whether that’s short-term counselling focused on a specific challenge, learning coping strategies, or longer-term therapy to work through complex issues or difficult life experiences. My role is to support you at your pace and in a way that feels right for you.My Counselling ExperienceBefore becoming a counsellor, I built a career in Human Resources, which I continued while training. I qualified in 2008 with an Advanced Diploma in Humanistic Integrative Counselling.During my training, I gained experience in a wide variety of counselling placements, including:- A Youth Offending Service- A primary school- A GP surgery- A hospital bereavement service- A domestic abuse serviceAfter qualifying, I worked as a Staff Counsellor providing workplace counselling, and also volunteered as a Student Counsellor at a local Sixth Form college. Alongside this, I worked within the NHS in both an Early Intervention Service and a community-based mental health team.Since 2013, I have also worked as a University Counsellor, supporting students with their mental health and wellbeing. Alongside this role, I run my private counselling practice, where I offer therapy tailored to individual needs.View my BACP profile here
ONLINE COUNSELLING in the uk
Benefits and ConsiderationsMore people are choosing online counselling in the UK as a flexible and effective way to access support for their mental health and wellbeing. Whether you are at home, travelling, or managing mobility challenges, virtual therapy sessions make it possible to continue your journey without the stress of commuting.Benefits of Online CounsellingConvenience: With remote counselling services, you can attend your sessions from anywhere in the UK. Therapy can fit naturally into your daily routine, saving you travel time and making it easier to commit to regular support.Comfort: Online sessions take place in your chosen environment. Many clients appreciate being able to unwind and reflect afterwards without the need to travel home.Safety: Some clients feel more comfortable opening up during virtual counselling sessions, knowing they have control over the space and the option to end at any time—though most find they remain fully engaged throughout.Accessibility: For those with mobility issues or difficulties attending in person, online therapy appointments make counselling more inclusive and easier to access.Choice: I work with clients across the UK, meaning you can continue your sessions wherever you are, even when travelling or spending time away from home.Things to Consider Before Starting Online TherapyBefore beginning online counselling sessions, it’s worth making sure you’re set up for it to work well for you:Equipment: You’ll need a computer with a working webcam and a stable internet connection to ensure smooth and reliable sessions.Privacy: Creating a quiet, private space allows you to speak openly and without interruption, helping you get the most from your sessions
FEES AND INFORMATION
LOCATION
I work from an office in the Malvern Link area of Malvern, Worcestershire
FEES
£50 for a 50minute appointment.For new clients I offer a 15minute introductory phone call free of charge.I am able to see BUPA funded clients. Please contact me for more information.AVAILABILITY
The slots which I currently have available are:
Mondays: 9am; 10:15am
Tuesdays: 9:30amI offer appointments school term time only and am unable to see students currently studying at the University of Worcester. Please contact me for more details/to arrange an initial appointment.SECURITY OF YOUR INFORMATION
Online safety and ensuring the privacy or security of any information I hold is something I take very seriously.I am registered with the ICO as a data controller and follow all relevant guidance and instructions to ensure security of any personal information which I process.For more information see Privacy page reached by button below.
SECURITY OF APPOINTMENTS
All online sessions are offered over the Googlemeet platform. Appointments will be accessed via a unique link created for each appointment.In-person appointments are held in a purpose designed office in the Malvern Link area of Malvern, Worcestershire.All e-mail communication is processed using Proton mail which is an end to end encrypted service.All data is managed on a secure system.
Contact
If you would like to contact me you can use the form below or e-mail direct to debbie.evans-hillscounselling@protonmail.com
Thank you
Thank you for your e-mail.
I will aim to respond within 48 hours of contact.
If you need more urgent support/in a crisis please contact your GP for details of local mental health services or attend your local A&E to request urgent help.
PRIVACY AND GDPR
Evans Hills CounsellingYou may be aware of new laws relating to General Data Protection Regulation (GDPR) that are in effect from 25 May 2018. The purpose of GDPR is to provide a set of standardised data protection laws across all EU member countries. This document sets out how Debbie Evans of Evans Hills Counselling complies with these laws.Data control
Debbie Evans is the data controller for Evans Hills Counselling.What personal data we process
Evans Hills Counselling collects and processes the following personal data from therapy clients:Personal data: basic contact information: name, address, email, contact number, video conference ID (if online therapy), and GP contact details.Sensitive personal data: Signed Consent to the Therapy Agreement, therapy records (therapist notes, letters, reports and/or outcome measures).
If you are referred by your health insurance provider, we will also collect, and process personal data provided by that organisation. This includes basic contact information, referral information, and health insurance policy number and authorisation for psychological treatment.The lawful basis for processing personal data
Evans Hills Counselling has a legitimate interest in using the personal data and sensitive personal data we collect to provide mental health treatment. It is necessary for us to collect this data to be able to provide psychological therapy to clients and to identify clients should an issue or risk arise meaning that we need to contact the GP. We may also ask for information on how you found our service for the purpose of our own market research. No information you provide is passed on without your consent. We will never sell your information to others.What we do with your personal information
We take your privacy seriously. We will only use your personal information to provide the services you have requested from us. If you do not provide the personal information requested, then we may be unable to provide a therapy service to you as we have to collect identifiable information in case there is a concern regarding risk to self and others and we need to contact a third party concerning this risk.How long we store personal information
We will only store your personal information for as long as it is required by the standards for our service and governing bodies. The sensitive personal data defined above is stored for a period of 6 years after the end of therapy. After this time, this data is deleted at the end of each calendar year. No card payment details are stored, all payments will appear on bank statements if you pay by transfer.How your personal information is used
We use the information we collect to (1) Provide our services to you (2) Process payment for such services (3) send you information related to the delivery of our services.Sharing your information
We hold information about each of our clients and the therapy they receive in confidence. This means that we will not normally share your personal information with anyone else. However, there are exceptions to this when there may be need for liaison with other parties:If you are referred by your health insurance provider, or otherwise claiming through a health insurance policy to fund therapy, then we will share appointment schedules with that organisation for the purposes of billing.
We may also share information with that organisation to provide treatment updates if this is requested.In cases where treatment has been instructed by a solicitor, relevant clinical information from therapy records will be shared with legal services as required and with your written consent.
In exceptional circumstances, we might need to share personal information with relevant authorities:When there is need-to-know information for another health provider, such as your GP.
When disclosure is in the public interest, to prevent a miscarriage of justice or where there is a legal duty, for example a Court Order.
When the information concerns risk of harm to the client, or risk of harm to another adult or a child. We will try to discuss such a proposed disclosure with you unless we believe that to do so could increase the level of risk to you or to someone else.What we will NOT do with your personal information
We will not share your personal information with third parties for marketing purposes.How we ensure the security of personal information
Personal information is minimised in phone and email communication. We use a password protected Wifi and information stored on the computer, back up device and work phone is password protected. Any information stored on third party servers e.g. Protonmail is protected with two factor authentications.Personal information is also stored on an office computer owned by Evans Hills Counselling. This is password protected. Malware and antivirus protection are installed on all computing devices. Mobile devices are protected with a passcode.Your right to access the personal information we hold about you
You have a right to access the information we hold about you.
We will usually share this with you within 30 days of receiving a request.
There may be an admin fee for supplying the information to you.
We may request further evidence from you to check your identity.
A copy of your personal information will usually be sent to you in a permanent form (that is, a printed copy).
You have a right to get your personal information corrected if it is inaccurate.
You can complain to a regulator. If you think that we haven’t complied with data protection laws, you have a right to lodge a complaint with the Information Commissioner’s Office.
Evans Hills Counselling reserves the right to refuse a request to delete a client’s personal information where this is therapy records. Therapy records are retained for a period of 6 years in accordance with the guidelines and requirements for record keeping by The British Association for Counselling & Psychotherapy (BACP).Debbie Evans Counsellor - Evans Hills Counselling